Policies
Delete Account
Last updated: August 2026
Account deletion is done inside the AutoShip app after you sign in. This action is permanent and cannot be undone.
How to delete your account
- Open the AutoShip app and sign in.
- Tap Profile in the navigation bar.
- Open edit profile.
- Scroll to Delete Account.
- Review the data that will be permanently removed.
- Tap Delete My Account and confirm.
After deletion you will be signed out and will need a new account to use AutoShip again.
Before you delete
Active shipping orders
You cannot delete your account while you have active shipping orders. Complete or cancel them first.
Important: Account deletion is irreversible. Once confirmed, your data cannot be recovered.
What data is deleted
When you delete your account, the following is permanently removed:
- Order history — Shipment history and tracking information
- Vehicles — Saved vehicles and shipping preferences
- Profile — Name, phone, email, and account settings
- Pending orders — Any pending orders will be cancelled
Need help?
If you cannot delete your account or have questions about your data, contact us before continuing.